This policy sets out what you may not do with GrowthTrails. It protects your WhatsApp number and Google profile, our other customers and the platforms we rely on. It forms part of our Terms of Service. Breaking it can lead to suspension without refund.
1. Messaging (WhatsApp, Instagram, SMS)
You must:
- message only people who have opted in to hear from your business on that channel, and keep a record of how and when they opted in;
- make it clear who is messaging (your business name) and honour opt-out requests (for example "STOP") immediately;
- use approved message templates for messages outside the 24-hour customer-service window;
- follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Instagram policies.
You must not:
- upload or message purchased, rented, scraped or shared contact lists;
- send spam, chain messages, misleading offers, or messages designed to trick people into replying;
- impersonate another person, brand or government body;
- use unofficial WhatsApp tools, WhatsApp Web automation or group-scraping alongside the Service;
- message children without verifiable parental consent;
- send content that is illegal, hateful, sexually explicit, violent, defamatory, or infringes someone's rights.
2. Restricted products and services
You may not use the Service to promote or sell items Meta or Indian law prohibits on its platforms, including: illegal drugs and prescription-only medicines without authorisation, tobacco and e-cigarettes, alcohol (where restricted), weapons and ammunition, gambling and betting (unless licensed and permitted by Meta), adult products and services, counterfeit goods, unsafe supplements, cryptocurrency schemes, payday or predatory lending, and multi-level marketing schemes. Regulated sectors (healthcare, financial services, real estate, education) must follow their sector rules, including disclaimers and registrations.
3. Google reviews and Google Business Profile
- Ask every customer for a review in the same way. Do not ask only happy customers or filter people away from Google ("review gating").
- Do not offer discounts, gifts, cashback or anything of value for reviews.
- Do not post reviews about your own business or from staff, family or agencies, and do not post fake reviews about competitors.
- Keep your business name, address, categories and hours accurate. No keyword stuffing in the business name, and no virtual offices.
4. AI features
- Your AI front desk must answer about your own business only, and offer a way to reach a person.
- Do not use it to give medical diagnoses, legal advice or financial advice, or to make decisions with legal effect on individuals.
- Do not tell people they are talking to a human when they are talking to AI.
5. Security and fair use
- Do not attempt to access other customers' data, probe or bypass security, overload the Service, or reverse-engineer it.
- Do not share logins between businesses or resell the Service without a written agreement with us.
- Plan allowances (users, AI replies, campaigns, workflows) are for your own business.
6. What happens if this policy is broken
We may pause campaigns, remove content, restrict features or suspend the account, and we may have to report serious abuse to the platform concerned or to authorities. Platforms such as Meta and Google may also take their own action, including restricting or banning your number or profile. Where possible we will warn you first and help you fix the issue.
7. Report abuse
Email info@codertrails.com with the subject "Abuse report".